Refund Programme:

The following table explains about the duration of different modes of payments.

Mode of Payment Duration
Credit Card/Debit Card 2 – 5 Business Days
Net Banking 2 – 5 Business Days
UPI Linked Bank Account 2 – 5 Business Days
Cash (Credited to Bank Account) 2 – 5 Business Days

The following schedule is subject to change

Cancellation Policy:

  • Company will pay through Online within 7 working days to Driver or Owner. The Driver/Owner shall be responsible to personally obtain the payment from the User who has cancelled the trip and payment is by way of cash.

  • Cancellation in an event if the ambulance has not yet started towards the pickup point or up to 5 minutes of booking time, there shall be no charge payable by the User.

  • Cancellation in an event if the ambulance has started moving towards the pickup point, 10% to 30% of the estimated fare is payable by the User.

  • Cancellation after the ambulance has reached the pickup point, 20% to 30% of the estimated fare is payable by the User

  • In an event, the payment is made online, the Company shall remit such amount at predetermined frequency into the Drivers bank account.

  • In an event of cancellation and where payment is made by cash, the Driver will have to make arrangements to collect the cash from the User who has cancelled the trip and money is due as per the cancellation policy.

    The above percentages may vary.

  • Cancellation by the Driver/Owner Driver can’t cancel the ride within 15 mints once the booking is accepted.

  • Cancellation by the driver/owner shall be permitted in cases of "Ride Later" or in case of "Outstation Trips" which are not immediate in natur

  • The driver/owner is permitted to cancel six (6) hrs. before the trip time, by clicking one of the reasons mentioned in the Sohayak.

  • Payment gateway charges are non-refundable.